Girl on laptop

8 ways to sell more online gift vouchers

25 Jul 2018 by Kitomba

Now that you can sell gift vouchers online (if you have Kitomba Online Booking), it’s time to promote them so your sales really take off! Here are 8 ways to start selling more. Continue reading…

Girl having her hair done

How to promote Oxipay to your clients

17 Jul 2018 by Kitomba

It’s been a few months since we partnered with Oxipay and we’re pleased to see so many Kitomba customers using Oxipay successfully! Continue reading…

Guy getting his hair cut

8 strategies to create a happier and healthier team

16 Jul 2018 by Kitomba

A happy, healthy team can significantly increase performance, lower costs, reduce employee turnover and boost morale. So creating a fantastic work environment that your team can thrive in is important. Here are 8 easy to implement strategies to help boost your salon, spa or clinic’s happiness and health! Continue reading…

Team work

Five foundations for happiness in your salon workplace

5 Jul 2018 by Lisa Conway

Imagine if everyone was happy working in your salon. Imagine never having to worry about whether a team member was staying or going. Imagine being able to plan long-term to develop your team to meet their full potential. Imagine being able to step back and let your team run the show. Continue reading…

Stylist with her client

5 ways to create an exceptional client experience

25 Jun 2018 by Kitomba

Research shows that up to 89% of consumers purchase from a competitor after a bad experience. So it’s important to ensure your client experience is as positive as possible. The good news is that when a client leaves your salon, spa or clinic feeling great, you’re well on the right track to creating a positive and lasting relationship with them. Continue reading…

Client having their make up done

The importance of creating great client experiences

12 Jun 2018 by Scene It Social

What better way to start an article on client experience than with an anecdote from the 1980s – styles greatest decade! In 1981 a study conducted for Cola-Cola on customer experience found that bad experiences would reach the ears of 10 people. This is where the old marketing adage of “Happy clients tell three friends; unhappy clients tell ten” originated from. Continue reading…

Beautician with client

7 ideas to help you successfully upsell

29 May 2018 by Kitomba

Upselling is a great way to increase your average client spend. Whether you introduce your clients to higher cost, more premium products or services or recommend an upgrade or other add-ons, it can all result in a more profitable sale. Here are 7 ideas to help you successfully upsell. Continue reading…

Lady stock taking

6 steps to great stock management

23 May 2018 by Kitomba

Stock is a key part of any salon, spa or clinic. However it can have a severe impact on your business if it’s not correctly managed. So here are 6 steps to help you successfully manage your stock. Continue reading…

Stock take with an iPad

3 ways to become an expert in retail sales

16 May 2018 by Kitomba

Selling more retail is one of the fastest ways to boost your profits, so here are 3 ways to become an expert in retail sales. Continue reading…

Woman on social media

How salons, spas and clinics can avoid social media don’ts

27 Apr 2018 by Scene It Social

A good salon, spa or clinic is built on reputation and there’s so much that goes into making it a success. Sadly social media often gets neglected yet it can make or break a brand. Continue reading…