Connect & engage with your clients using Facebook

1 Nov 2012 by Kitomba

5 ways to connect and engage with your clients using Facebook

Do you need some fresh new ideas or tips to boost your Facebook activity and engage with your clients?
Check out these easy and fun Facebook activities that will help grow your ‘likes’ with your clients ready in time for the Christmas rush and the holiday season. Continue reading…

Clean up your database. Protect your business.

16 Oct 2012 by Kitomba

Jacqui Victor,
True Grit Hair Spa

 

We regularly chat to customers who want to grow their business and, as a result, have spent lots of time and money on advertising and direct mailers that do not deliver the results they expect. They’re looking for advice, guidance and inspiration. So the first thing we always say is – clean up your database! Continue reading…

Identify your Star Clients today – We’ve just switched it on!

20 Aug 2012 by Kitomba

Do you know who your top clients are? How often they see you? What services they purchase? Now you can quickly see your clients in a different light and gain an immediate impression on how to increase their value. The power of Star Clients lies in its ability to give you the information you need about your clients, when you need it – when your client is with you. And it’s in pictures, so your team will naturally
‘get it’. Continue reading…

Increase your client visit rate

25 May 2012 by Kitomba

Following my last post, which looked at The Revenue Equation and why you should focus your energy on the untapped revenue within your existing client-base, this week we’ll look at ideas for how to get those clients coming back more regularly. If you have your own tips, share them in the comments section below.
Continue reading…

Could your business be busier?

14 May 2012 by Kitomba

Many salons are noticing bigger gaps in their appointment books, with less people coming in each week. Like it or not, we’re operating in a tighter economy, but if you spend all your time worrying about this, you run the risk of resigning yourself to the same fate. Continue reading…

New Clients: The Lifeblood of your Business

4 May 2012 by Kitomba

New clients are the lifeblood of any business! But how can you make sure you’re attracting and retaining enough to build and grow your business? Continue reading…

stock management

CASE STUDY: Stock Management

20 Mar 2012 by Kitomba


There can be nothing more frustrating for a salon owner than seeing discarded colour tubes that are only half used, excess product being washed down the drain or not having the most popular treatments or retail products as they’re out of stock. Continue reading…

Rebook your salon and spa clients and reap the rewards

9 Mar 2012 by Kitomba

As salon and spa owners and managers you’re always seeking new ways to grow your business and attract new clients. But first you need to look and see if you’re maximizing the potential of the clients you already have stepping through your door! Continue reading…

Your clients and you

13 Jan 2012 by Kitomba

US hair and beauty academy Pivot Point recently conducted a research study engaging 500 consumers to find out more about their relationship with their stylist and the salon overall. Continue reading…

Five questions to ask when choosing software for your salon or spa

4 Nov 2011 by Kitomba

1. Does it meet your needs?

Start by making a list of everything you want the software to do in your salon, e.g. appointment book, client cards, client history, staff timetables, automatic everyday reminder messages, campaign marketing, stock management, reports, security and more. Arrange the list in order of priority, with the most important at the top. Now you have a checklist you can use to make sure the software meets your needs. Continue reading…