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Tis’ the season to be…. FOCUSED!

14 Nov 2019 by Jay Chapman

We’re heading into December, are you ready for it? Have you set your goals? Got all your ducks in a row ready to create an amazing year for you, your team and your clients?

Continue reading…

woman opening xmas present

Make this Christmas your most profitable one yet

11 Nov 2019 by Kitomba

The Christmas season is almost here! Love it or hate it, it’s the busiest time of the year for our industry and an opportunity for a big revenue boost. In fact, our data shows that revenue increases by over 10% in New Zealand and Australian salons, spas and clinics between the months of October and December. The lead up to Christmas is hectic but it doesn’t need to be stressful. With a bit of preparation, you can make this holiday season not only busy, but also fun and profitable.

Continue reading…

Woman with Christmas gift

10 festive ways to wow your clients this Christmas

7 Nov 2019 by Kitomba

Providing a great client experience in the lead up to Christmas isn’t always easy. However, with some effective teamwork and a few great ideas, you can create an exceptional experience for your clients! Continue reading…

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7 reasons to formalise your client consultations

5 Nov 2019 by Kitomba

A comprehensive client consultation is so important. It helps you to understand your client’s goals and expectations and gives them more insight as to what they can expect from this and future appointments. Formalising your consultation process using forms can help you and your clients get even more out of this vital part of a client visit.  Continue reading…

Woman with gift card

Gift card and voucher changes in Australia

25 Oct 2019 by Kitomba

The Australian Consumer Law (ACL) has been amended for gift cards and vouchers sold nationally on or after 1 November 2019, to ensure consumers have access to the full value of their gift card over a reasonable period of time.

To help you transition through the changes easily, we’ve put together some information about the key things you should be aware of if your business is based in Australia. Continue reading…

Team meeting

How to hold effective team meetings

17 Oct 2019 by Kitomba

Meetings are the best way to communicate with your team. They get everyone together, engage them and provide you with the opportunity to motivate them. Not all team meetings are useful though. So how can you make your team meetings great? Here are our top tips: Continue reading…

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Time Management 101: The three elements you need to balance

14 Oct 2019 by Jay Chapman

“I just don’t have the time” is one sentence that really grinds my gears! Depending on who I am talking to, I feel I simply must remind them that Richard Branson, Beyoncé and the Queen of England all have the same amount of hours and minutes in their days. Continue reading…

One on one meeting

Make the most of your one on one meetings

9 Oct 2019 by Kitomba

Meetings can be fun, inspirational, informative, educational, or all of the above. They’re a great way to communicate with your team, either as a group or one on one. Here are a few things to remember specifically when meeting with team members individually.  Continue reading…

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Attract clients by developing a sustainable client experience

17 Sep 2019 by Kitomba

People are becoming increasingly aware of their eco footprint and trying to make more sustainable choices. This is leading clients to actively look for sustainable options, and expect a more eco-friendly experience when they visit their favourite salon, spa or clinic.  Continue reading…

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5 ways to improve your client experience

9 Sep 2019 by Martin Lazare

In client-focussed industries, such as hair and beauty, client experience is paramount to success. Since loyalty is such an important factor, offering seamless, unique client experiences is one way to stand out from the pack and retain your clients as well as attract new ones. Continue reading…