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Support Guides

 

Looking for our support guides? We’ve shifted them to the support page accessible in Kitomba One. While we were at it we also made them more user-friendly and added lots more useful guides. Click the link below to go to the Kitomba One Support page. If you don’t have access to Kitomba One, click here for the archived support guides.

 

Kitomba One Support page

 

Computer Specifications

kitomba mac compatible2

 

Mac or PC? Which ever system you're running, Kitomba will work with it.
Here is a guide to our recommended computer specifications to ensure
Kitomba runs efficiently for your business.

PC Processor

  • Core 2 Duo 1.5 GHz or better
  • Core 2 Duo 2.0 GHz or better - Recommended
  • Desktop computers we supply come standard with 2.9 GHz Core 2 Duo processors

 

MAC Processor

  • iMac/MacBook with an Intel Processor
  • Core 2 Duo 2.0 GHz or better - Recommended

 

RAM 

  • At least 4GB RAM

 

Monitor

  • 1024 x 768 pixel resolution or higher
  • Monitors we supply come standard with 1280 x 1024 resolution

 

Ports

  • 6x USB ports and 1x Serial port are recommended
  • USB ports are needed for: Mouse, Keyboard, Scanner, Printer, UPS & Cash Drawer kicker
  • Serial ports are useful for eftpos-linkup (Kitomba Cardlink Integration)
  • Desktop computers we supply come standard with 1x serial and 8x USB ports

 

Barcode Scanner

  • Cut down on errors and speed up transactions

Operating System

  • Windows 7, Windows 8 Professional, or Windows 10 Pro
  • Windows Server 2000/2003/2008
  • Any Mac OSX that is compatible with Java 6, incl
    Leopard 10.5, Snow Leopard 10.6, Lion 10.7, Mountain Lion 10.8, Mavericks 10.9, Yosemite 10.10

 

Warranty

  • Ensure your equipment is backed up by a suitable
    warranty plan
  • Computers we supply come standard with a 3yr warranty

 

Internet

  • Broadband connection with at least 0.5 megabit per second (Mbps) upload speed

 

Receipt Printers

  • We support the following receipt printers:
    • Star TSP 100 Series: TSP 113 / TSP 143
    • Epson TM-T88 Series: TM-T88III / TM-T88IV / TM-T88V
    • Epson TM-T20
  • Important note: Kitomba is not compatible with serial receipt printers (USB receipt printers only) 

 

UPS Power Supply 

  • Ensure your PC keeps running if the power turns off

 

Cash Drawer

  • Somewhere safe to keep your takings
  • 410mm wide x 415mm deep x 100mm high, 7kg weight

Interested in trying Kitomba for yourself in Australia? Call us on 1800 161 101.

 

 

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Contact us with any questions. We'll get back to you right away :)